ojkTerms of Use

When you join ojk, you agree to the terms that govern your account, deposits, withdrawals, and use of our platform. We set out these terms clearly so you know exactly what to expect from us and what we expect from you.

Our terms cover account eligibility, how we handle your funds, dispute resolution, and the jurisdiction limits that apply to our services. We operate transparently — your account, your balance, and your transaction history are always visible to you. We do not hide fees, do not move your money without your instruction, and do not change terms without notice.

This page explains the key terms that apply when you use ojk. If you have questions about any term, our English-language support team is available to clarify.

Account eligibility and registration on ojk

To open an ojk account, you must be at least 18 years old and legally able to use our services in your jurisdiction. We do not offer our services in jurisdictions where online wagering is prohibited. You are responsible for verifying that access and use of ojk comply with your own jurisdiction's law.

During registration, you provide your email, phone number, and legal name. We verify both your email and phone via confirmation codes. You then upload identity documents (national ID, passport, or equivalent) and a selfie for identity verification. Our team reviews these documents within standard windows — typically a few hours during business days. Once verified, your account is active and you can deposit and use ojk immediately.

You are responsible for keeping your login credentials secure. If you suspect unauthorized access to your ojk account, contact our support team immediately. We can help you recover your account and review any suspicious activity.

Deposits and withdrawals on ojk

We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank virtual accounts (mobile banking, Mandini, local payment, online payment). When you deposit, your funds transfer from your payment provider to your ojk account. E-wallet deposits (e-wallet, mobile banking, local payment, online payment) confirm within seconds. e-wallet transfers confirm within subject to verification. Bank virtual account transfers confirm within subject to verification depending on your bank's processing speed.

Your ojk balance is held in our custody and is available for withdrawal at any time, subject to standard verification windows. When you withdraw, funds return to the payment method you used for deposit. If you deposited via mobile banking, your withdrawal goes back to local payment. If you used a bank virtual account, funds transfer back to your registered bank account. Our payment partners (online payment, e-wallet, mobile banking, local payment networks, online payment, e-wallet, mobile banking, local payment) process withdrawals at their own pace — most clear within a few hours to one business day. Holiday periods (Idul Fitri, Idul Adha, Imlek) may extend processing because banks operate at reduced capacity.

Deposit confirmation

E-wallets confirm within seconds; online payment within subject to verification; bank transfers within subject to verification.

No deposit fees

What you transfer is what lands in your ojk account. We do not charge markup or hidden fees.

Withdrawal reversal

Funds return to your original payment method for security and traceability.

Verification windows

Withdrawals are subject to standard anti-fraud checks; unusual activity may require additional documentation.

We do not offer credit or loans. Your ojk account balance must be funded by you before you can use it. We do not allow negative balances or overdrafts.

Bonus and promotional terms on ojk

From time to time, we may offer promotional bonuses or welcome offers to new or returning players. Any bonus we offer comes with specific terms — for example, a bonus may require you to play through a certain amount before you can withdraw it, or it may apply only to specific games.

We communicate bonus terms clearly when you receive an offer. If you accept a bonus, you agree to those terms. We reserve the right to cancel or modify bonus offers at any time. If you believe a bonus was applied incorrectly, contact our support team with details of the offer and your account activity.

Your conduct on ojk

When you use ojk, you agree not to engage in fraud, money laundering, or any illegal activity. You agree not to use automated tools, bots, or scripts to access our platform or manipulate our games. You agree not to share your account credentials with others or allow others to use your account.

We monitor accounts for suspicious activity. If we detect fraud, unauthorized access, or violation of these terms, we may suspend or close your account and forfeit any balance. We will notify you of account closure and the reason, and we will cooperate with law enforcement if required.

Disputes and complaints on ojk

If you have a complaint about your ojk account, a transaction, or our service, contact our support team. Provide your account email, the date and details of the issue, and any relevant transaction IDs. Our team will investigate and respond within standard windows — typically within 2-5 business days.

If you are not satisfied with our response, you may escalate your complaint. We will review escalations with priority and provide a final response within 10 business days. If you remain unsatisfied, you may pursue dispute resolution through your payment provider (e-wallet, mobile banking, your bank, etc.) or through applicable legal channels in your jurisdiction.

Jurisdiction and service availability on ojk

Our services are available only where local law permits. We do not offer ojk in jurisdictions where online wagering is prohibited. If you are in Jakarta, Surabaya, Bandung, Medan, or any other region, you are responsible for verifying that ojk access and use comply with your local law.

We reserve the right to restrict or terminate service to any user or jurisdiction at any time. If we restrict your access, we will notify you and provide instructions for withdrawing any remaining balance.

Your data and privacy on ojk

We collect your email, phone number, legal name, and identity documents during account setup. We use this information to verify your identity, process deposits and withdrawals, and comply with anti-fraud and anti-money-laundering regulations. We do not sell your data to third parties. We protect your data using standard security practices — encryption, secure servers, and access controls.

Your account history, transaction records, and balance are visible to you anytime you log in. We keep these records for your reference and for regulatory compliance. If you request account closure, we retain your data for the period required by law, then delete it securely.

Limitation of liability on ojk

We provide ojk "as is" without warranties of any kind. We do not guarantee that our platform will be error-free, uninterrupted, or secure. We are not liable for any indirect, incidental, or consequential damages arising from your use of ojk — including loss of funds, loss of data, or business interruption — except where prohibited by law.

Our liability to you is limited to the amount you have deposited in your ojk account. If you suffer a loss due to our negligence or breach of these terms, your recovery is capped at your account balance.

Changes to ojk terms

We may update these terms at any time. We will notify you of material changes via email or by posting a notice on ojk. Your continued use of ojk after we post changes means you accept the updated terms. If you do not agree with changes, you may close your account and withdraw your balance.

Support and questions about ojk terms

If you have questions about these terms, our English-language support team is available. Reach us via live chat (available on ojk), email, or our contact form. Include your account email and a clear description of your question. We aim to respond within 24 hours during business days.

These terms are the complete agreement between you and ojk regarding your use of our platform. They supersede any prior agreements or understandings. If any term is found to be unenforceable, the remaining terms remain in effect. Your use of ojk constitutes your acceptance of these terms in full.