ojk FAQ
Users new to ojk ask about account setup, payment methods, game rules, and account security. Some questions recur across all players — how to verify your identity, how long withdrawals take, which tournaments ojk covers, and how to contact support. This page answers the most common ones.
We designed this FAQ to resolve quick questions without requiring you to contact our support team. If your question is not answered here, or if you need help with a specific account issue, our English-language support team is available via live chat, email, and contact forms. Response windows are typically 2-5 business days for email and faster for live chat during active hours.
For detailed legal information — jurisdiction restrictions, data handling, anti-money-laundering compliance, and service availability — read our Legal notice and Terms of UseThose pages cover the full scope of ojk's policies and your rights as a user.
- • Account and registrationhow to start, KYC verification, password recovery
- • Payments and transactionsdeposit and withdrawal via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet
- • Game rules and marketsfootball betting, live-dealer tables, slots, esports markets
- • Security and account careaccount protection, data handling, and jurisdiction notice
Expand any question below to see the answer. If you cannot find what you need, contact our support team via live chat or email — we respond in English and are available across multiple time zones.
Account and registration
Account opening on ojk takes four steps. First, visit ojk.bet or open our Android app and tap Register. Enter your email, mobile number, username, and password. We send a verification code to both your email and SMS — confirm both to activate your account.
Second, upload a clear photo of your government-issued ID (national ID, passport, or equivalent) and a selfie holding that ID. Our team reviews your documents within standard windows — typically a few hours during business days.
Third, once verified, choose a payment method (DANA, e-wallet, mobile banking, local payment, online payment, or bank virtual account) and make your first deposit. Your deposit confirms instantly.
Fourth, your account is active. You can now access Liga 1 markets, live-dealer tables, slots, and esports on ojk. If you have questions during setup, contact our support team via live chat.
KYC (Know Your Customer) verification on ojk requires two documents: a government-issued ID and a selfie holding that ID.
Accepted government IDs include national ID (KTP), passport, driver's license, or equivalent official identity document. The ID must be clear, legible, and not expired. We accept both physical and digital copies.
The selfie must show your face clearly and your ID document held in your hands. The photo must be recent (taken within the last 30 days) and taken in good lighting so both your face and the ID are visible.
Our verification team reviews your documents within standard windows — typically a few hours during business days. If your documents are unclear or incomplete, we request new photos. Once approved, your account is fully verified and you can deposit and withdraw without further delays.
We offer three ways to contact ojk support: live chat, email, and contact forms on our website.
Live chat: Log into your ojk account and tap the chat icon in the bottom-right corner. A support agent responds during active hours — typically within minutes. Live chat is fastest for urgent issues.
Email: Send your question to our support email address (available in your account settings). Include your username, account email, and a clear description of your issue. We respond within 2-5 business days.
Contact form: Visit our contact page and fill out the form with your details and question. We review all submissions and respond via email. All support is available in English. If you have a complex issue, live chat is often faster than email.
Payments and transactions
ojk accepts deposits via multiple payment methods, each with its own range. e-wallet, mobile banking, local payment, and online payment typically support deposits from a few thousand rupiah up to several million per transaction. e-wallet and mobile banking support similar ranges. Bank virtual accounts (local payment, online payment, e-wallet, mobile banking) allow deposits from a few thousand rupiah with no upper limit per transaction.
Exact ranges depend on your payment provider's limits and your account status. When you select a payment method during deposit, ojk displays the minimum and maximum for that method. If your desired amount falls outside the range, try a different payment method or contact our support team.
Deposits confirm instantly to your ojk balance. There are no deposit fees — what you transfer is what lands in your account. You can make multiple deposits per day up to your payment provider's daily limit.
Withdrawal requests on ojk are reviewed within standard windows. Most withdrawals are processed within 2-5 business days from the time you submit your request. The exact timeline depends on your payment method and your bank's processing speed.
local payment, online payment, e-wallet, and mobile banking withdrawals often complete faster — sometimes within hours — because they are digital wallets. Bank virtual account withdrawals (local payment, online payment, e-wallet, mobile banking) may take 1-3 business days because they route through the banking system.
During holidays like Idul Fitri or Idul Adha, processing may take longer due to bank closures. We notify you of any delays in advance.
Once your withdrawal is approved and sent to your payment method, ojk has no further control over the timeline — your bank or e-wallet provider handles the final credit. If your withdrawal does not arrive after the expected window, contact your payment provider's support team. You can also reach out to ojk support with your withdrawal reference number, and we will investigate.
Game rules and markets
ojk covers major football leagues and tournaments. Domestic markets include Liga 1 Indonesia and Piala Indonesia. International tournaments include Piala AFF, Piala Asia, Champions League, Premier League, and World Cup (when in season).
For each match, we offer multiple market types: match winner (home, draw, away), total goals (over/under), both teams to score (yes/no), Asian handicap, and first/last goal scorer. Market availability varies by match — some fixtures offer 20+ markets, others offer core markets only.
We also cover esports tournaments: Mobile Legends, Free Fire, and PUBG Mobile. Live-dealer tables include blackjack, roulette, baccarat, and Dragon Tiger with multi-camera studios.
Slot games include Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Check the ojk app or website for the full current list of available markets and games — availability changes based on live fixtures and seasonal tournaments.
ojk operates a loyalty tier programme that rewards active players. As you deposit and place bets, you earn points. Points accumulate toward tier levels — each tier unlocks benefits such as bonus offers, faster withdrawal processing, and exclusive market access.
Tier progression is automatic based on your account activity over a rolling period. Higher tiers require more activity but offer greater rewards. Your current tier and points balance are visible in your account dashboard.
Tier benefits vary — some tiers offer percentage bonuses on deposits, others offer free bets or cashback on losses. Specific benefits are listed in your account under "Loyalty" or "Rewards."
Tier status resets periodically (typically monthly or quarterly). If you do not maintain activity, you may drop to a lower tier. Contact our support team if you have questions about your current tier or how to progress to the next level.
Security and account care
We at ojk protect your account data using industry-standard encryption. All data transmitted between your device and our servers is encrypted via HTTPS. Your password is hashed and never stored in plain text. Your KYC documents (ID photos, selfies) are encrypted and stored securely.
We use your personal information — name, email, phone, and KYC documents — only for account verification, payment processing, and anti-money-laundering compliance. We do not sell or share your data with third parties outside ojk's legal and operational requirements.
We comply with applicable data-protection regulations. You have the right to request a copy of your data or ask for deletion (subject to legal retention requirements). Contact our support team to exercise these rights.
ojk services are available only where local law permits. We do not operate in jurisdictions where online wagering is prohibited. If your region's law changes and ojk becomes unavailable, we notify you and assist you in withdrawing your balance. Read our Legal notice for full details on data handling and jurisdiction restrictions.